Lost all of my quickfile accounting information

[wstranslations]

I don’[t mind paying for access to the Quickfile system but not when I am prompted to do so and then lose all of my accounting information. I am due to submit my accounts to the accountant for by end of year accounts for Companies House and lost ALL OF IT.
Please advise

[JoeT]

When do you have to pay for QuickFile?

[QFBeth]

QuickFile requires a subscription if you have created over 1,000 ledger entries within a 12 month period.

There are guides on how to check your usage here:
Account size explained

Account size explained

How is account size calculated? All QuickFile accounts are graded by size from extra small (XS) to extra large (XL). This is determined by the number of nominal transactions created over the previous rolling 12 month period. Nominal transactions are used as they are the broadest indicator of account activity, encompassing invoices, purchases, bank transactions, and journals. If you go to the chart of accounts report and drill down onto any nominal ledger you will be able to see the underlying …

What items make up your ledger count

How to determine what items make up your ledger count

How can I check the size of my account? Accounts in QuickFile are graded from Extra Small (XS) to Extra Large (XL). You can find out the size of your account in the Company Settings area, along with the various sizes and thresholds (please see here for more details). What are ledger items and how are they created? The ledger items form the backbone of your accounting records, they are identifiable from your Chart of Accounts report and are typically created from things like invoices, purchases…

How to check t he size of your account

How do I check the size of my account?

Every QuickFile account is graded in size based on the number of nominal entries created over a rolling 12 month basis. The account sizes are as follows: Extra Small - 0 to 200 nominal entries Small - 201 to 500 nominal entries Medium - 501 to 1000 nominal entries Large - 1001 to 4000 nominal entries Extra Large - 4000 or more nominal entries The above figures are accurate as of November 2015. You can check the current size of your account in Account Settings >> Company Settings. …

QuickFile does not automatically clear any data, only you can request to clear the data on the account

[JoeT]

What are the prices cos I can’t find them anywhere

[QFMathew]

Hi @JoeT

You can find all the details on pricing on the main website: QuickFile Pricing

[JoeT]

Oh wow. That pricing is incredible guys
I wasn’t expecting that. I’m still on XS so nothing to worry about yet but that’s really good

[AccountingSquare1]

Hi, same thing happened to me. I was prompted to pay which I just did. However, all clients’ details and documents were gone. Is there a way to get them back other than requesting to access their account again?

[QFBeth]

Hi @AccountingSquare1

Try logging out and back in again - there is not reason for the data to have dissapeared. It may be that you haven’t logged in as the main admin

[AccountingSquare1]

@QFBeth

Thank you for quick response.
Still do not see anything.

[QFBeth]

Can I just check that you use the same email as you have used for this forum?

[AccountingSquare1]

Yes, same email address.

[QFBeth]

Hi @AccountingSquare1

Thanks for confirming - I can see that it is registered to an Affinity account rather than a QuickFile account. With Affinity if the account runs out of credit any linked profiles will be removed so that you don’t accumulate too much arrears. You can either send out link requests to those accounts or I can re-instate the accounts that were removed. I can see there were 4?

[AccountingSquare1]

@QFBeth Yes, there were 4. I would appreciate if you could re-instate the accounts. Some clients are very slow to respond. Thank you very much for your help.

[QFBeth]

Hi @AccountingSquare1

You may need to log out and back in again to see the changes.

[AccountingSquare1]

That is great. Thank you very much.